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About us

LabGeni as a member of LABFREEZ INSTRUMENTS GROUP & RAYSKY INSTRUMENTS is one of a largest professional supplier and manufacturer specialized in China to providing high-quality instruments, equipment and consumables in laboratory & industrial fields, our engineer with deep experience will propose an integrated solutions according to customer's requirements.

We aim to provide equipment with good quality and stability, which allows our partners to minimize the risk from instrument failure and reduce after-sales maintenance time, and try our best to win a better reputation and business interests for our partners. The equipment we provided are the top three in China and some instruments even made unique patent and achieved the status of a leader in this area.

We give services to many fields such as medical, scientific research, chemical industry, environmental protection, life sciences. Our main products include chemical analysis equipment, particle size analysis, calorific value analysis, specific surface area, surface tension, life science instruments, sample preparation equipment, pharmaceutical testing, petroleum testing, spectrum, dangerous goods testing, packaging testing and testing equipment for Food and Agriculture and so on.

Our company has achieved many quality certifications, such as ISO 9001, 13485, 14001. Our products have also obtained CE certification, pharmaceutical equipment is in line with GMP certification standards, and they have been exported to many countries and regions, such as in Europe, North America, Asia and Africa.

We provide lifetime technical services and ensure that each instrument has manual in English. Our technical staff will reply to customers within 12 hours and provide solutions within 24 hours.

There are stringent requirements for each instrument package in order to avoid damage during international logistics. The principle that we follow is to try to make instrument reach to customers in good condition, regardless of the cost to ensure safety of the goods. We have many good cooperation freight forwarding partners to transport our equipment whether by sea, air or courier, whatever to transport some special goods such as liquid or chemicals and the like. We can give smooth customs clearance for shipments and do not delay too much time.

  • Top quality products
  • Best customer service

Pre-sales service

  1. Quick response for your inquiry in 24 hours
  2. Our technicians will help with you to find the best solution for requirements
  3. Will confirm the lowest price, quantity, delivering, lead time, payment term and any other requirements by you.
  4. Suggest best delivering way, sign contract & PI, reminder documents to be prepared. Help to place order through Alibaba platform.

After-sales service

  1. At least One Year warranty for all our products, some parts we will offer 3 years warranty like compressor, extra warranty period is optional.
  2. Fast response to your questions through email, telephone, online-video.
  3. To provide free training to technicians at our factory, our technicians available to be sent to customer site
  4. To provide freely operation manual, technical documents, operation video all in English.
  5. We ensure all the spare parts of our products to be available within 5 years.

Why choose us ?

  1. Customer first, our staff always give top priority to customer experience
  2. A variety of payment terms to be chosen, T/T (bank transfer) normally for all the order, L/C at sight when order amount great than US$10,000, Alibaba Credit guarantee order, Credit card, Western Union
  3. Fast delivery, we can delivery your order right away when the items in stock, we will proposal most suitable delivery way with it cost base on your order and discharge port. Our cooperated forwarder will dispatch your order in safety way.
  4. Professional engineers responsible for specialized products, they are trained in the factory for a long time professionals, to provide you with the best solutions and after-sales service.
  5. Long-term use of the product to verify its accuracy, must be rigorously tested before shipment to ensure that the product delivered to the customer can be successfully used.
  6. We provide one year free accessories for our products if need to be replaced, Including courier costs; life-long technical support.

Delivery & Packing
Our product packaging has been long validated to ensure the safe shipment of the goods and reach your hands, we usually have plywood wooden boxes which is fumigated, or carton boxes with trays, usually LTL cargo used wooden boxes, and carton boxes for FCL cargo to save costs for our customers, heavy goods will be always used strengthen wooden box packaging. For some goods, such as refrigerators, wooden crates are optional.

FAQ

Q1: Are your manufacturer or trading company?
A1: We are manufacturer and supplier of lab instruments have our own factory line.
Q2: Does your products in stock?
A2: Yes, some models always in stock in order fast delivery, it can be delivery very fast after PSI; while some models not in stock, it will take around 10 to 20 days to finish production.
Q3: Can we visit your factory or send technicians to factory for training?
A3: Yes, you are always welcome to visit our site and send your technicians to our place for free training.
Q4: Can you send your technicians to our customer site for installation & training?
A4: Yes, our technicians are available to reach your place to install equipment and training for your technicians.